Last Updated : June 2025
HACKXCEL Training & Consultancy (including our app and desktop web version under HACKXCEL Academy), we are committed to providing high-quality, job-oriented educational content and mentorship. This Refund & Cancellation Policy outlines the terms governing payments, cancellations, and refund eligibility to maintain transparency and fairness.
By using our services or making a payment, you acknowledge and agree to the terms set forth below.
All payments made towards any course, mentorship program, certification training, or bundled offer are non-refundable, under any circumstances, including but not limited to:
Change of mind after purchase
Inability to complete the course
Non-utilization of course materials
Device or technical limitations
Personal or professional reasons
Once a payment is processed, no refunds will be issued. This strict policy helps us maintain pricing integrity and fairness for all users.
For users opting for installment-based payments, the following applies:
You are legally and financially obligated to complete all installments as agreed at the time of enrollment.
A 2-day grace period is granted after the installment due date.
If payment is not received even after the grace period, your access will be automatically revoked without refund or proration.
Failure to complete payment does not entitle you to partial access, certification, or refund.
We reserve the right to blacklist accounts or prevent re-enrollment in case of payment breaches.
Our free services, including but not limited to bootcamps, webinars, community sessions, and introductory courses:
Are provided on a no-obligation, no-refund basis
May be rescheduled, paused, or discontinued without prior notice
Do not qualify for monetary compensation, even if disrupted or unavailable
Participation in free services does not guarantee access to paid course materials or support.
While we maintain a no-refund policy, we may consider exceptions only in rare and verifiable cases, including:
Duplicate transactions (same user, same course, same mode of payment)
Unauthorized payments (with proof and within 48 hours of transaction)
Medical emergencies or force majeure, supported by documented evidence
Any refund under this clause:
Must be requested within 3 calendar days
Will be reviewed case-by-case by our finance and compliance team
Will be subject to administrative deductions (bank/payment gateway charges)
The company’s decision will be final and binding.
We strongly encourage users to reach out to our support team in case of any payment issues before contacting their bank or initiating a chargeback.
Unauthorized, fraudulent, or unjustified chargebacks may result in:
Immediate suspension of your account
Permanent access revocation to all courses/services
Legal action under applicable laws for misuse of financial systems
We work closely with Razorpay to resolve any billing disputes transparently.
You may stop using our services at any time, but:
No refunds will be issued for partial usage or early discontinuation
Installment dues (if any) will still be applicable
We are not liable for any user-initiated cancellation consequences
Course progress, access, and certificates will be frozen or voided if payments are incomplete.
We reserve the right to cancel, suspend, or modify a course or user access in the following scenarios:
Violation of our Terms & Conditions or Privacy Policy
Inappropriate behavior on our platform or community
Illegal or unethical activity (including pirating or sharing course content)
Business or operational reasons
In such cases:
No refund shall be processed unless required by law
Access may be restricted without prior notice
All payments are processed securely via Razorpay
We do not store your payment information on our servers
Any payment failure or deduction must be reported immediately to our support team
Refunds (if any) will be processed only to the original payment method, subject to gateway timelines
We are not liable for delays caused by third-party payment gateways.
We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting. Users are advised to check this page periodically for updates.
Any attempt to manipulate, misuse, or take undue advantage of our refund, cancellation, or exception process — including repeated claims without merit — may lead to:
Immediate revocation of all platform access
Blacklisting from all future enrollments
Legal action, if necessary
We reserve the right to flag or report suspicious refund behavior.
Refunds or cancellations will not be granted in the event of:
Account compromise due to user negligence (e.g., shared passwords)
Use of our services by unauthorized third parties using your login
Device or network issues not caused by our platform
Users are fully responsible for protecting their login credentials and device security.
All refund-related matters are governed by the laws of the Union Territory of Jammu & Kashmir, India.
By using our platform, you agree that any dispute or claim shall be exclusively settled in the courts of Jammu & Kashmir, regardless of your location.
All refund requests, including exception cases, will be responded to within 7 business days and a final decision will be sent to the registered email address of the user.
Decisions taken by the HACKXCEL Training & Consultancy Refund Compliance Team are final, non-negotiable, and binding.
For payment issues, refund clarifications, or billing support:
Grievance Officer: Mir Izhaan
Email: support@hackxcel.in
Response Time: Within 7 business days
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